Help center
Find answers to frequently asked questions or contact us for assistance.
Frequently asked questions
Booking
Changes and cancellations
Luggage and pets
Children and special passengers
Policies
Refund policy
Changes and refunds are subject to the fare conditions of the ferry operator. Contact the operator or seller named on your ticket to confirm eligibility, deadlines, any fees, and processing times. This website does not provide a self-service change or refund request.
Luggage policy
Each passenger can bring:
•1 carry-on bag (max 8 kg)
•1 checked bag (max 20 kg)
Extra or oversized luggage may require a surcharge. Contact the company for more information on special items like sports equipment.